Journey Remedies: Can I get a refund for my canceled hotel keep in Mexico? | Travel

I booked a week at the Senses Riviera Maya by Artisan in Playa del Carmen,

I booked a week at the Senses Riviera Maya by Artisan in Playa del Carmen, Mexico, for spring split. The pandemic transpired, and we experienced to terminate our holiday. I contacted Expedia and it helped me get a refund for my flights. But the hotel will not difficulty a refund. An Expedia representative explained I need to get a refund for the resort, also. But the lodge will not give me my funds back.

Apparently, my brother experienced reservations at the exact same lodge. The hotel refunded him. I tried out to dispute the fees on my credit rating card, but my bank sided with the resort. Can you assist me get my $844 back? — Bernadette Cieslak, Hamilton, Ohio

A: If the hotel refunded your brother, it ought to also have refunded you. Truly, it really should have refunded any one who experienced to terminate for the reason that of COVID-19. On the working day you were being meant to fly, the State Office issued a “do not travel” advisory, urging Us residents to keep property. You did the correct issue by canceling.

Most inns provided a no-queries-questioned refund soon after that, but some tried out to preserve their customers’ cash. At a time like that, you can and should lean on your journey agent to aid. But even Expedia was acquiring some problems persuading Senses Riviera Maya by Artisan to return your income.

Why did the resort refund your brother but not you? The reply might lie in its existing refund policy. It provides the ability to cancel on particular (extra high priced) charges but not on all of them. It’s doable that your brother had booked a distinct charge, which the vacation resort regarded as refundable.